Frequently Asked Questions

What is Twenty:20?

Twenty:20 is a modern optical retail experience offering stylish prescription glasses in as little as 20 minutes.

We combine fashion-forward frames with fast, in-store lens fitting — no long waits, no hidden costs.

Yes. We don't provide sight tests at this time.

Bring a valid prescription (dated within the last 2 years) — either printed or digital.

We currently offer single-vision lenses for either distance or reading.

We don't yet support varifocals, bifocals, or complex prescriptions — but they're coming soon.

Most single-vision prescriptions can be fitted and collected within 20 minutes.

Turnaround depends on lens stock and your prescription — we'll confirm timing on the spot.

Every pair includes:

Absolutely. Lens upgrades are available, including:

Add-ons are available in-store — our team will help you choose the right option.

We stock a wide range of powers and can support many high prescriptions.

If your lens needs are outside our express range, we'll offer you the next best option or order lenses in.

If there's an issue with your lenses or prescription, we'll remake them at no cost.

We don't offer refunds for change of mind once lenses are cut — but if something's wrong, we'll always make it right.

Not yet. At this stage, we only dispense to customers aged 16 and over.

We may expand into children's ranges in the future.

Our first kiosk is opening soon in West Midlands.